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Comedy Central Presents: The Essentials of Great Service

This amusing program was created by Comedy Central but it is an actual tool in training customer service representatives, and it is a real winner. It teaches viewers how to anticipate a customer’s needs as well as do "a little something extra."

Duration 17 min
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PRICE:  $0.00
In person or on the phone, all your employees with direct contact to your customers will benefit from this witty look at great customer service.

This video was created by Comedy Central and as a customer service training video it is no joke. Saturday Night Live’s Darrell Hammond takes us to a coffee bar in a big city where we watch real customer service in action.

The camera films employees practicing special behaviors, which create excellent customer satisfaction. "A little something extra” is in store for viewers as they learn to anticipate customer needs.

First impressions are still as important as they have ever been. The basic ways that you let customers know you care are a neat appearance, speaking clearly and listening carefully. Not every customer experience will be smooth, of course, but collaborating with the customers to come up with solutions is a good way to let the customers know you care and you are on their side.

Key training points:
  • How to listen actively
  • How to make a great first impression
  • How to earn the respect of customers
  • How to solve customers' problems
  • How to make customers feel special

Humor in a training video can be risky but this one pulls it off. It keeps viewers interested while it entertains and educates. The coffee shop principles are effective in any kind of business and for all customer service positions.

Viewers will be entertained while they are being educated in essential customer service skills. They will learn principles that they can put to work immediately.

Products Specifications
Formats Available DVD
Duration 17 min
Audience Employee
Supporting Materials None
Language English
Languages Available English
Product Categories
Customer Service