DVD Training Videos

Conflicts in the Workplace : Sources & Solutions

This entertaining video provides eight specific, reliable solutions to conflicts in the workplace, while acknowledging the most common sources of conflict. The skills developed through this video will help you control your emotions, set aside your differences and move forward.

Duration 17 min
PRICE:  $0.00

Constructive disagreement can be a good thing for an organization. Better decisions can be reached as employees reach a compromise based on everyone’s input.

Destructive conflict, however, can be destructive when jealousy, anger, and other strong emotions turn into personal attacks that turn the focus away from solving the problem. It can destroy teamwork, ruin relationships among workers, interfere with productivity and contribute to employee turnover and absenteeism.

This entertaining video provides eight specific, reliable solutions to destructive conflict, while acknowledging common sources of conflict. Once learned, these skills will help you control your emotions, put aside your differences and move forward.

Learn these solutions:
  • Using “I” language instead of “You” language
  • Attacking the problem, not the person
  • Appealing to mutual self-interest
  • Finding something to agree with
  • Responding with empathy
  • Disengaging to cool off
  • Active listening
  • Setting a limit

There are many things you have no control of when dealing with colleagues or coworkers. However, there are skills you can learn to resolve conflicts in a positive way and keep disagreements constructive. Resolving conflict is not about one person proving the other person wrong. This is the most important thing to remember. Resolving conflict is about working with the other person to solve the problem while maintaining a positive relationship.

The bottom line is there will always be conflict between people. The trick is to manage the conflict in a constructive way. By doing so you will be in control of your career and also your life.

Products Specifications
Formats Available DVD
Duration 17 min
Audience Employee
Language English
Languages Available English, Spanish
Closed Captioned Yes
Supporting Materials PDF Study Guide