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Customer Service Combo (2 Courses)

Without your customers, your business would not exist. All too often, this fact gets lost in the demands of the business world. This award-winning video acts as a reminder. As an energizing reminder for your current team or an orientation tool for new hires, it uses a touch of humor to show how to be good at customer service. Taking pride in your work is just the beginning and can be personally satisfying as well. Save money by combining our two latest Customer Service DVDs.Versions available:Customer Service CountsThe Telephone ConnectionCustomer Service Combo Set

Duration 35 min
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PRICE:  $0.00
The bedrock to business success is loyal, happy customers and clients. Superior customer service produces loyal, happy customers.

Without loyal and happy customers, your business or organization would not exist. However, sometimes this key fact gets lost in the hustle and bustle of daily activities.

Customer service—The “customer”
  • Greet the customer
  • Connect with the customer
  • Respect the customer’s priorities and time
Customer service—The “service”
  • Listen and evaluate
  • Meet the customer’s needs
  • Know your business

Telephone customer service—The “customer”
  • The greeting
  • Listening skills
  • Telephone courtesy
Telephone customer service—The "service"
  • Product and system knowledge
  • Complaints
  • Problem solving
ProgramRegular Price
Customer Service Counts$199
Customer Service: The Telephone Connection$199
If Bought Separately =$398
Special: $349
Products Specifications
Formats Available DVD
Duration 35 min
Audience Employee
Language English
Languages Available English, Spanish
Closed Captioned Yes
Supporting Materials Optional Study Guide
Product Categories
Customer Service