DVD Training Videos


Categories
Customer Service Counts

Without your customers, your business would not exist. All too often, this fact gets lost in the demands of the business world. This award-winning video acts as a reminder. As an energizing reminder for your current team or an orientation tool for new hires, it uses a touch of humor to show how to be good at customer service. Taking pride in your work is just the beginning and can be personally satisfying as well.Versions available:Customer Service CountsThe Telephone ConnectionCustomer Service Combo Set

Duration 18 min
?
?
License Price
Single User Streaming $275
Quantity Price
25 Users $275.00
26+ Users $6.00
PRICE:  $0.00

The bedrock to business success is loyal, happy customers and clients. Superior customer service produces loyal, happy customers.

Without loyal and happy customers, your business or organization would not exist. However, sometimes this key fact gets lost in the hustle and bustle of daily activities.

Whether it is used to motivate your current team or as orientation for new hires, this award winning video is your solution. It is an entertaining and sometimes humors way to show employees that taking pride in their work is the key to good customer service. It is not only a job requirement but can also be personally satisfying.

Customer service—The “customer”
  • Greet the customer
  • Connect with the customer
  • Respect the customer’s priorities and time
Customer service—The “service”
  • Listen and evaluate
  • Meet the customer’s needs
  • Know your business

One amusing story on the video involving role reversal is sure to entertain and enlighten viewers. Two coworkers begin their day by experiencing bad customer service as customers themselves. They decide on having a friendly competition during the day to see which one of them can offer the best customer service. Their humorous rivalry reminds employees that customers are people too as they handle rushed and sometimes-irate customers, all while demonstrating their fine-tuned sales skills. It also covers the point that their peers and coworkers rely on them as well.

In most organizations, employees also happen to be customers. When helping coworkers meet common goals, everyone has “internal customers.” To those people outside the organization, every employee represents the organization, whether they are involved in customer service or not.

A lively and entertaining training session is guaranteed with this brand new release. It provides lasting learned lessons for the best customer service ever!

Optional Supporting Materials
img
Study Guide

This 41-page guide goes over the information presented in the course, and includes a Quiz, Certificate of Completion, and more.


$6 each (Sold in packs of 10) 

[20+ @ $5 each], 
[50+ @ $4 each] 

Study Guides (10 Pack): $60.00 ( 1 for $60,  2 for $50,  5+ for $40 )
Products Specifications
Formats Available DVD, On Demand Streaming, ONLINE
Duration 18 min
Audience Employee
Language English
Languages Available English, Spanish
Closed Captioned Yes
Supporting Materials Optional Study Guide
Product Categories
Customer Service