The bedrock to business success is loyal, happy customers and clients. Superior customer service produces loyal, happy customers.

Without loyal and happy customers, your business or organization would not exist. However, sometimes this key fact gets lost in the hustle and bustle of daily activities.

Whether it is used to motivate your current team or as orientation for new hires, this award winning video is your solution. It is an entertaining and sometimes humors way to show employees that taking pride in their work is the key to good customer service. It is not only a job requirement but can also be personally satisfying.

Customer service—The “customer”

Customer service—The “service”

One amusing story on the video involving role reversal is sure to entertain and enlighten viewers. Two coworkers begin their day by experiencing bad customer service as customers themselves. They decide on having a friendly competition during the day to see which one of them can offer the best customer service. Their humorous rivalry reminds employees that customers are people too as they handle rushed and sometimes-irate customers, all while demonstrating their fine-tuned sales skills. It also covers the point that their peers and coworkers rely on them as well.

In most organizations, employees also happen to be customers. When helping coworkers meet common goals, everyone has “internal customers.” To those people outside the organization, every employee represents the organization, whether they are involved in customer service or not.

A lively and entertaining training session is guaranteed with this brand new release. It provides lasting learned lessons for the best customer service ever!