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Government - Dealing With Difficult Citizens

This video shows how goverment employees should handle encounters with difficult citizens.

Duration 10 min
PRICE:  $325.00

Encounters with difficult citizens do not happen often. In fact, they are relatively rare, but as any experienced government employee can tell you, they do happen.

This video follows five difficult situations government staff members have faced in the past from the beginning of the incident to its successful conclusion, and includes explanations of how to assess the situation, how to position yourself, how to interact with the other person and how to slowly take control of the situation.

This video is part of the Government Employee Series whose programs provide both a thorough orientation to government employment for new city, county, state and federal employees as well as insightful refresher training for experienced employees.

Below are some sample government customers utilizing our training:

All 67 counties in AlabamaEast Hartford CTMacomb County MIRockford IL
Alameda County CAEdinburg TXManhatton KSRock Hill SC
Albany OREdmond OKManteca CARosenberg TX
Albuguerque NM11th Aviation Command USARMaricopa AZRoswell GA
Alcohol Beverage Commission TXEleventh Judicial Cirduit Court FLMaricopa County AZSacramento County CA
Allegheny County Sanitation PAElk Grove Village ILMarcit Pool MOSalem OR
Allen County INEl Paso TXMarines Twenty Nine Palms CASalem County NJ
Allen TXEmployee Security Department WAMarion County ORSt. Paul MN
Allentown PAEnfield EnglandMaryland JudiciarySt. Charles Parish LA
Ames IAEscondido CAMatanuska-Susitna Borough AKSan Antonio TX
Ann Arbor MIFairfax VAMays Landing NJSan Diego CA
Arkansas Office of ODTFarmington Hills MIMcAllen TXSan Luis Obispo CA
Arlington TXFayetteville ARMechlenburg County NCSan Luis Obispo County CA
Arlington VAFema Washington DCMemphis TNSan Francisco Human Services CA
Arlington County VAFlorida Dept. of TransportationMercer County NJSan Francisco Public Works CA
Arroyo Grande CAFlorida International UniversityMeridian IDSanta Barbara CA
Arvada COFlower Mound TXMerrillville INSanta Barbara County CA
Atherton CAForest Heights MDMesquite TXSanta Clara County CA
Atlanta GAFort Lauderdale FLMiami FLSanta Clarita CA
Aurora COFort Wayne INMidland County MISanta Maria CA
Avondale, AZGainesville FLMishawaka INSanta Monica CA
Addis Ababa EthiopiaGainesville TXMontoursville PASarasota FL
Baltimore City DOT MDGardena CAMontrose County COSchererville IN
Baltimore County MDGardendale Library ALMorrisville NCShoreline WA
Barrow County GAGarfield County COMultnomah County ORShreveport LA
Bastrop TXGary INMunster INSioux Falls SD
Bay City MIDept. of BHDD GAMuskegan County MISocial Security Administration CA
Baytown TXGeorgetown KYNaugatuck College Waterbury CTSocial Security Administration OH
Benton ARGlendale, AZNevada Dept. of TransportationSocial Security Administration TX
Berkeley CAGovt. of South AfricaNew Jersey Transit NJSolvang CA
Big Bear Lake CAGovt. Trust, MDNewark NJSouth Dakota Assurance Alliance
Bismarck NDGranite City ILNewport News VASouthlake TX
Blaine County IDGreenville TXNicosia CypressSpokane WA
Bloomfield CTGreenville County SCNoblesville INSt. John The Baptist Parish LA
Boca Raton FLGrover Beach CANorth Carolina Office of State PersonnelSt. Lawrence County NY
Boise IDGulfport MSNorth Lauderdale FLSt. Mary's County MD
Boston MAHaines City FLNorth Port FLState Courts NH
Bothell WAHanover MDNorwich CTState Offices of Florida
Brea CAHebron INOakland CAState Offices of Iowa
Brookfield WIHemet CAOceanside CAState Offices of Virginia
Brownsville TXHighland INO'Fallon Fire Dept. ILStearn County MN
Buda TXHighland Park ILOgden Dunes INStowe VT
Burns Harbor INHillsborough County FLOgden UTStratford Ontario Canada
California Dept. of Fish and GameHilton Head Island SCOklahoma City OKSuffolk VA
California State LibraryHolyoak College MAOnondaga CNTY Water Syracuse NYSun Prairie WI
California Traffic Safety InstituteHoover ALOpelika ALSyracuse NY
Caltrans District 9 CAHobart INOrange CATarrant County TX
Caltrans/DOT Fresno CAHonolulu HIOregon Dept. of ForestryTempe AZ
Calumet City ILHopewell VAOrland Park ILTennessee Dept. of Transportation
Calvert County MDHoover ALOwens Valley Career Center CAUS Transportation Security Administration
Carlsbad CAHouston TXOxford NCTracy CA
Cecil County MDHouston Police Academy TXParis TXTucson AZ
Cedar City UTHuntsville ALPasadena CATulare County CA
Cedar Lake INIdaho Falls IDPearland TXTyler TX
Cedar Park TXIdaho Technology Center IDPensacola FLUpper Darby PA
Cedar Rapids IAImperial Valley Housing Authority CAPeoria, ILUS Customs and Border Protection TX
Chesapeake VAIndependence MOPerris Municipal Water District CAUSDA HI
Chesapeake Health Dept. VAIndian Health Service SDPetaluma CAUS Dept. Of Energy IL
Chesterton INIowa City IAPetersburg AKUS District Court NY
Chippewa County MIIrvine CAPeterson AFB Library COUS District Court SF
Chula Vista CAIrving TXPflugerville TXUS Forest Service OR
Circuit Court Tampa FLIsland County WAPhelan CAUS Navy Missile Range Facility HI
CIS Salem ORIsle of Wight VAPhilippine Consulate GeneralVA Medical Center CA
Clay County MOIthica NYPhoenix AZVA Medical Center GA
Clay Township Waste Dist. INJackson MOPhoenix Muni Court AZVA Medical Center LA
Clovis NMJames City County VAPhoenix Public Library AZVA Medical Center MI
Colorado Springs COJefferson County ALPierce College, Concord NHVA Medical Center MN
Concord NCJefferson Parish LAPinal County AZVA Medical Center NC
Corpus Christi TXJohnson City TNPinehurst NCVA Medical Center NV
Crown Point INKalamazoo County MIPiscataway NJVA Regional Office NV
Culpeper County VAKerrville TXPlacer County CAValparaiso IN
Cuyahoga County OHKilleen TXPlainfield ILVentura County Child Services CA
CVMIC WIKinston NCPlainfield NJVictor CO
Cypress-Fairbanks TXKnoxville Utilities Board TNPocono Lake PAVictoria TX
Sacramento Sanitation District CALA County Public Works CAPolk County FLVirginia Beach VA
Danville VALaPorte County INPort Lavaca TXVirginia Municipal League
Davis CALakeland FLPort of Skagit County WAWashington County AR
DC Office of Integrity Wash. DCLake County INPort of Tacoma WAWalla Walla WA
Dearborn MILansing MIPorter County INWashoe County Courts NV
Decatur ILLaramie WYPoway CAWaukesha College WI
Defense University, Fort Belvoir VA Las Vegas NVPrince William County VAWayne County MI
Delaware County OHLas Vegas Visitors Assoc. NVProvo UTWellington FL
Delaware DOT DELee's Summit MOPueblo COWentzvill MO
Denton County TXLexington Fayette County KYQuincy FLWest Covina CA
DCF Orlando FLLittle Rock ARRaleigh NCWest Orange NJ
Denver Water COLompoc CARed Deer County Alberta CanadaWestern CT State University
Dept. of Driver Services GALongview TXRedlands CAWhite Sands Missile Range NM
Dept. Of Labor MTLord Fairfax College VARedmond WAWhitfield County GA
Dept. Of Environmental Quality IDLouisville KYRichmond VAWhiting IN
Dept. Of Revenue COLouisville CORidgefield Park NJWinnipeg Canada
Des Moines IALubbock County TXRio Rancho NMWood Buffalo Canada
Devils Tower Monument WYLucas County OHRiverside County CAWoodburn OR
Dover Air Force Base DELufkin TXRochester NYWrightsville Beach NC
Duchess County NYLowell INRochester Hills MIYonkers NY
Dyer INLynchburg VARoanoke VAYreka CA
Yuma AZ
Products Specifications
Format DVD
Formats Available DVD
Duration 10 min
Supporting Materials None
Language English
Languages Available English
Product Categories
Government