DVD Training Videos

Listening Under Pressure: The Customer Service Challenge

You will learn both the right and wrong ways to handle customer service disputes in this training video. Three specific listening skills are emphasized in the video: how to calm an irate customer, how to get the information you need from them to solve the problem and how to keep your focus when repeatedly interrupted.

Duration 14 min
PRICE:  $0.00
In this customer-service training video, you will learn how to keep your customers happy by showing them you care.

The hustle and bustle of a work environment can be loaded with distractions. When dealing with customers, sometimes it is hard to give them your undivided attention. It's easy to get sidetracked by other customers, coworkers, cell phones and hundreds of other things. To meet your customer’s needs, good listening skills are essential. You need to ensure your customer has a positive experience or he/she will not be your customer for long.

This DVD set contains three informative and entertaining stories that teach you the right and wrong ways to handle separate customer service challenges. Three specific listening skills are described that teach you how to calm upset customers, so you can obtain the information you need to solve their complaint or order. The skills help you keep your focus in spite of interruptions. Once these three skills are mastered, customer service will be a breeze.

Learn three effective listening skills:
  • Attentiveness—the customer is your first priority
  • Active—ask questions that address your customer’s concerns
  • Objectivity—keep an open mind and avoid jumping to conclusions

These skills can be learned individually or in combination. They will help you give your customers the respect they deserve so they will remain your customers. This DVD set is perfect for the orientation of new hires, training your front line staff or as a refresher course for long-term employees.

Dealing with difficult situations and customers will be an easier and more natural process after learning the skills presented in this customer service training DVD.

Products Specifications
Formats Available DVD
Duration 14 min
Audience Employee
Supporting Materials None
Language English
Languages Available English, Spanish
Closed Captioned Yes
Product Categories
Customer Service, Communication