DVD Training Videos

The ART of Customer Service

Give customers the respect they deserve, the attention they want and take the time to answer their questions. These three basic skills are what excellence in customer service boils down to. Humorous scenes and first-person responses that show viewers what customers really want are mixed together in this informative training video.

Duration 10 min
PRICE:  $0.00
This fun and sometimes humorous customer service video provides easy-to-remember guidelines that will increase your customers’ satisfaction.

Customer service excellence is achieved through three basic ideas: give customers the time to answer their questions and take care of their needs, the attention they want and the respect they deserve. The video has just been revised with more humorous scenes and narratives that let viewers see first hand what customers really want.

Rick, a waiter in a restaurant, thinks he provides great customer service; in reality, he neglects his customer's needs, he is forgetful and is basically a klutz. Rick soon learns that customer service is more of an art than a science.

The ART to customer service:
  • Respect—recognize the customer's value
  • Time—take enough time to satisfy the customer
  • Attention—makes the customer feel like they're your first priority

Generally, today’s customers feel that service has gotten worse despite these three simple rules.

This customer service video drives the message home and makes it stick: customer service is an ART.

Products Specifications
Formats Available DVD
Duration 10 min
Audience Employee
Supporting Materials None
Language English
Languages Available English
Product Categories
Customer Service