DVD Training Videos

Wednesday's Touch - Every customer has a story

Customer service is more art than science. The right skills can be taught but what it really comes down to is attitude. This short video can be previewed in its entirety and is filmed in a retail setting.

Duration 6 min
PRICE:  $0.00
Customer service is an art as well as a science.

You can teach anyone skills but a person’s attitude is what really counts. This video was inspired by Byrd Baggett, author and professional speaker. It tells a simple, yet moving story of the importance of a customer service representative through the eyes of her customer. Viewers will be inspired to look more closely at their customers to see who they really are—just people. They will learn how to build valued relationship that keep customers coming back.

Products Specifications
Formats Available DVD
Duration 6 min
Audience Employee
Supporting Materials None
Language English
Languages Available English
Product Categories
Retail, Customer Service