DVD Training Videos

When the Phone Rings: Telephone Skills for Better Service

Your employees have only a few seconds to set the tone when the phone rings. They need to learn to shift into gear immediately and communicate that they are there to listen and handle the problem. Be sure your telephone customer service employees are ready for business at a moments notice.

Duration 20 min
PRICE:  $0.00
Your employees only have a second or two to set the proper tone when the phone rings. They need to be ready at a moment’s notice to communicate to the customer that your company listens to its customers and delivers on their promises—on every single call.

With the advent of the Internet and email, many businesses think telephone customer service is a thing of the past. It does not have to be and you may just have a competitive advantage if you strive for great telephone customer service. Most customers still want to talk to a live person and get frustrated when they cannot get through. How that call is handled can make or break the success of your business.

Remember that the people who answer the phone speak for your entire organization and be sure they are properly trained.

Learn your ABC's in telephone courtesy:
  • Problem calls
  • Customer service etiquette
  • Handling transfers and multiple lines
  • Voice mail and leaving a message
  • Taking an accurate message
Products Specifications
Formats Available DVD
Duration 20 min
Audience Employee
Supporting Materials None
Language English
Languages Available English
Product Categories
Customer Service