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Before You Criticize

When employees don’t complete tasks correctly, managers change procedures without notifying us, or colleagues don’t meet promised deadlines, we may be tempted to respond with criticism. However, this often leads to defensiveness, frustration and reduced productivity. These are not the results we want. Instead, asking and answering 2 simple questions before reacting can help us respond more effectively and get better results.

Duration 4 mins 45 sec
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Quantity Price
50-74 Users $7.50
75-99 Users $7.00
100-149 Users $6.50
150-199 Users $6.00
200-249 Users $5.50
250-299 Users $5.00
300-349 Users $4.50
350-399 Users $4.00
400-449 Users $3.75
450-499 Users $3.50
500-599 Users $3.25
600+ Users $3.00
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When employees don’t complete tasks correctly, managers change procedures without notifying us, or colleagues don’t meet promised deadlines, we may respond with criticism.

While criticizing them often feels and seems justifiable, other people often respond defensively, some employees become discouraged, and peers may become uncooperative while comfort levels and productivity decline.

These are not the results we want.

Candid conversations, constructive feedback, and consequences are necessary in some situations.

When we ask and answer 2 simple questions before we criticize another person, we better understand situations, respond more effectively, and get better results.

Products Specifications
Formats Available DVD, USB, ONLINE
Duration 4 mins 45 sec
Language English
Languages Available English
Supporting Materials Learner's Guide (10 page PDF)