The Employee Awareness Series consists of 8 outstanding training programs specializing in employee awareness and emotional intelligence. Skill sets are essential to complete projects and tasks but an awareness of effective communication and presentation is the foundation from which one's skill sets will be complemented.

Learn four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener, and finding hidden messages.

Lack of trust is one of the main impediments to effective teamwork. This video training program demonstrates how to build and maintain trust among team members.

Six steps of positive, progressive discipline are given in this award-winning employee discipline program. Managers are taught to begin with coaching and move on to stronger measures only if needed to solve a problem. In most cases, the offender will respond earlier in the process but if he/she does not, the final steps help managers address shortcomings calmly and professionally.

You will learn some very important guidelines on email etiquette in this video no matter how long you have been using email. The guidelines are designed to ensure your messages are professional and prevent catastrophes from happening.

You will learn both the right and wrong ways to handle customer service disputes in this training video. Three specific listening skills are emphasized in the video: how to calm an irate customer, how to get the information you need from them to solve the problem and how to keep your focus when repeatedly interrupted.

This entertaining video provides eight specific, reliable solutions to conflicts in the workplace, while acknowledging the most common sources of conflict. The skills developed through this video will help you control your emotions, set aside your differences and move forward.

In this Toastmasters International public speaking video, you will learn that anyone can give great speeches. The ability to inform, persuade and lead other people through public speaking, once developed correctly, is one of the most powerful skills you will ever have. You will learn the techniques used by exceptional speakers. These proven techniques capture the attention and respect of your audience.

Conducting extraordinary performance appraisals is an essential skill for every manager. The performance appraisal is the single most effective tool a manager can use for performance improvement. Appraisals serve as an opportunity to provide constructive feedback and coaching as well as a time to give recognition and inspiration. Not only do great appraisals improve employee performance, but they strengthen manager performance as well. After all, managers cannot truly succeed until their employees do.

Conducting effective performance appraisals that are legally defensible is an essential responsibility of every manager. Performance appraisals not only need to drive an effective strategy for performance improvement but they also have to stand up to legal scrutiny in wrongful termination claims and to charges of EEO violations.

Protect your organization from legal, reputation and security issues involving Social Media with this brand new October 2013 production! Social Media has become an integral part of many peoples lives. It's everywhere we look. In our personal lives it gives us the ability to communicate with our entire group of family and friends at any moment.

Email and text messaging have become the primary form of communication for many employees. Both, are easy, convenient and efficient to use. However, they have become so casual and commonplace that people tend to forget about the dangers of these electronic forms of communication and these dangers are very real!

This DVD program on Conflict Resolution in Industrial Facilities discusses the techniques and strategies that can be used to limit the damage and disruption conflict can sometimes cause in the workplace.

This DVD program on Conflict Resolution in the Office discusses the techniques and strategies that can be used to limit the damage and disruption conflict can sometimes cause in the workplace.

Author, keynote speaker and former Merrill Lynch stockbroker, Mark Jeffries, has become a trusted adviser and communications consultant to some of the world’s largest and most successful corporations, agencies, and partnerships. As a top vlogger and blogger Mark teaches the art of effective communication in business.

This course is based on the best-selling book by writing expert and author Natalie Canavor. It covers basic and more advanced business writing skills and also includes digital writing and skills for supervisors and managers.

How to let a peer (other employee, supervisor, manager, team leader, department head) know they're doing something that's creating a problem without sounding like their boss and making them defensive. This skill shows what to say and how to say it. One client said this skill saved them $100,000 annually. Includes a detailed Learning & Skill Reinforcement Guide.

Everyone would like share feedback with their boss that would be helpful in improving their performance. Unfortunately, they don't know how to ask, or are afraid to, and don't. Frustration increases, and results suffer. This skill demonstrates how to be appropriate, respectful, and effective. Includes a detailed Learning & Skill Reinforcement Guide.

How to let a peer and/or a boss know they're doing something that's creating a problem without making them defensive. These skills show what to say and how to say it. One client said one skill saved them $100,000 annually. Includes a detailed Learning & Skill Reinforcement Guide.

People may have valid concerns about ideas or strategies proposed during meetings or conversations, but they remain silent because they don't want to make the other person defensive or start an argument. Not voicing concerns can result in costly errors and consequences. What to say and how to say it without creating resentment. Watch the preview.

We often think that employees understand important information or a project that we just gave them, and then find out later that they didn't! This results in spending more time to fix mistakes, or to do work over again. One client saved $3,000 in 5 seconds using this skill. This skill is critical in business, healthcare, and workplace environments where safety is paramount.