Without your customers, your business would not exist. All too often, this fact gets lost in the demands of the business world. This award-winning video acts as a reminder. As an energizing reminder for your current team or an orientation tool for new hires, it uses a touch of humor to show how to be good at customer service. Taking pride in your work is just the beginning and can be personally satisfying as well.Versions available:Customer Service CountsThe Telephone ConnectionCustomer Service Combo Set

Too many customers these days are frustrated and headed for the door. What they need is service that's efficient and painless, with minimal effort on their part; in other words, customer service made easy.

These days customers are making their buying decisions based on reviews they see online. This new kind of customer feedback puts service providers in a very vulnerable position, but there is something you can do about it.

This program illustrates realistic customer service problems in a variety of situations that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee.

This video takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers.

Watch this engaging story and learn why good service isn't about flowery words and pleasant smiles. It's about actions!

The Customer Service Zone video training dvd serves as a customer service meeting opener, introductory training, and refresher training. Your team will gain knowledge from dozens of sources from customer service experts to real-life customers. This in-depth customer service training features clear, concise, easy-to-remember learning points, repeated throughout to ensure for maximum retention.

A short telephone service video to help customer service teams understand the value of credibility through honesty with customers. Available individually or as part of the Customer Service Impact! Series.

A short telephone service video to help customer service teams understand the value of proper communications in a variety of customer situations involving cultural diversity. Available individually or as part of the Customer Service Impact! Series.

A short telephone service video that focuses on measurable results and balancing various aspects of customer service. Available individually or as part of the Customer Service Impact! Series.

A telephone service video that focuses on learning how to recognize competency and skills of customers and be able to better help their clients. Available individually or as part of the Customer Service Impact! Series.

Customer service training video with tips for dealing with difficult customers. Available individually or as part of the Customer Service Impact! Series.

This collection consists of 5 DVDs for the most popular topics and critical skills for customer service teams.

Customer service is more art than science. The right skills can be taught but what it really comes down to is attitude. This short video can be previewed in its entirety and is filmed in a retail setting.

Irate customers disrupt your workday, damage your company's image and cost your company business. Through simple communication techniques, your employees can learn to calm angry customers professionally and quickly. Then, help resolve the disputes.

Excellent telephone customer service requires dedication, skill and enthusiasm— it does not just happen. The only tools you have to build customer loyalty and transmit the right impression over the telephone are your voice, responsiveness and product knowledge.

Your employees have only a few seconds to set the tone when the phone rings. They need to learn to shift into gear immediately and communicate that they are there to listen and handle the problem. Be sure your telephone customer service employees are ready for business at a moments notice.

You will learn both the right and wrong ways to handle customer service disputes in this training video. Three specific listening skills are emphasized in the video: how to calm an irate customer, how to get the information you need from them to solve the problem and how to keep your focus when repeatedly interrupted.

Actions and Attitudes is one of the only customer service videos on the market specifically designed for training in a retail environment. Join our host as he shops at a clothing store, hardware store, flower shop and electronics store. Your employees will see examples of good and bad service from the customer's point of view at each location and learn customer service skills that will enable to handle situations in your organization's retail environment.

A sales training video course specifically for retail! Perfect for new employees or freshen-up seasoned veterans, this program presents a logical, five-step selling process which new hires can easily memorize and start using with customers right away.