Every organization needs organization. The Employee Manual lays the groundwork for work behavior, policies, and standards. This handbook is to prevent legal disputes between employers and employees, protect you from favoritism and discrimination charges, and allows you to consistently add, monitor, and measure the results. The course will take you step by step to complete the templates provided (manual, job procedure, and procedure guide).

Company sustainability relies on their ability to change. Well, change has a new component: Working Remotely. Experts predict we won't go back to normal. We will go forward to a new normal that will reduce costs, increase productivity, and improve employee well-being.

How to let a peer (other employee, supervisor, manager, team leader, department head) know they're doing something that's creating a problem without sounding like their boss and making them defensive. This skill shows what to say and how to say it. One client said this skill saved them $100,000 annually. Includes a detailed Learning & Skill Reinforcement Guide.

Everyone would like share feedback with their boss that would be helpful in improving their performance. Unfortunately, they don't know how to ask, or are afraid to, and don't. Frustration increases, and results suffer. This skill demonstrates how to be appropriate, respectful, and effective. Includes a detailed Learning & Skill Reinforcement Guide.

How to let a peer and/or a boss know they're doing something that's creating a problem without making them defensive. These skills show what to say and how to say it. One client said one skill saved them $100,000 annually. Includes a detailed Learning & Skill Reinforcement Guide.

People may have valid concerns about ideas or strategies proposed during meetings or conversations, but they remain silent because they don't want to make the other person defensive or start an argument. Not voicing concerns can result in costly errors and consequences. What to say and how to say it without creating resentment. Watch the preview.

We often think that employees understand important information or a project that we just gave them, and then find out later that they didn't! This results in spending more time to fix mistakes, or to do work over again. One client saved $3,000 in 5 seconds using this skill. This skill is critical in business, healthcare, and workplace environments where safety is paramount.

Seeing how other people look often affects what we think of them, whether we accept them, criticize them (unspoken or not), and how we treat them--based on their appearance. However, it isn’t how other people look, but how other people behave, or what they say and do, and how they say and do it, that impacts us and workplace productivity.

A true test: wouldn't we prefer to have other people determine what they think of us, and how they treat us, based on how we behave, not how we look?

When employees don’t complete tasks correctly, managers change procedures without notifying us, or colleagues don’t meet promised deadlines, we may be tempted to respond with criticism. However, this often leads to defensiveness, frustration and reduced productivity. These are not the results we want. Instead, asking and answering 2 simple questions before reacting can help us respond more effectively and get better results.

Know when to say "yes" and "no" to employee requests for leave, WFH and other accomodations. It's a question that troubles most employers when dealing with accommodations.

Employment lawyer Anniken Davenport will provide you with a legal roadmap to work through one of the toughest situations, so you can confidently know when it's time to accommodate, and when it's time to terminate.

As the workplace and society transform dramatically, your employee handbook should change, too.

Discover the 12 most common legal mistakes lurking in employee handbooks this year and how to fix them.

Gather your management team for this comprehensive training on how to manage employees in the most legally safe way. This help supervisors understand that their actions can inadvertently support lawsuits against your organization—and possibly against supervisors (or you) personally.

According to a recent Gallup report, more than half of workers who quit during the last year say nobody talked to them in those final months about how they were feeling about their jobs. At this workshop, gather your managers and HR staff to learn how to develop, implement, and act on these timely Stay Interviews.

Effective onboarding is critical to ensure that the talent we hire can become productive quickly, perform better, and stay engaged at a high level. The fact is, employees who participate in a structured onboarding program are 69% more likely to remain with the company after three years than those who do not. Unlock the secrets to creating a simple but effective 90-day onboarding program that will help you achieve your most important HR and business goals.

Gather your management team to learn the secrets of becoming a “Magnetic Manager.” This popular training course is packed with practical tips to immediately power-boost managers’ skills. Your management team will discover dozens of take-home techniques to create a positive work environment, retain your best employees and make their job easier and more enjoyable.

Terminations of any kind are the biggest legal flash points for employee lawsuits. Just one mistake in the process—a discipline error, documentation slip-up or the wrong words in a termination meeting—can cost millions. Do you and your management team know all the correct steps to avoid this trouble?

In this course, Attorney Anniken Davenport will provide a clear explanation of what HR and supervisors must do to prepare for and carry out a termination, including the particularly delicate handling of remote employee terminations.

Your crash course to handle the slackers, the gossips, the bullies, and other morale killers & liability magnets.