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Conflict Resolution Made Simple

Practical workplace conflict resolution training covering active listening, constructive communication, shared goals, mediation, and collaborative solutions.

Duration 14 min
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License Price
24 Hours Streaming $195
1 Week Streaming $295
1 Month Streaming $495
1 Year Streaming $1495
Quantity Price
25-49 Users $9
50-74 Users $8.5
75-99 Users $8
100-149 Users $7.5
150-199 Users $7
200-249 Users $6.5
250-299 Users $6
300-349 Users $5.5
350-399 Users $5
400-449 Users $4.75
450-499 Users $4.5
500-599 Users $4.25
600-799 Users $4
800-999 Users $3.75
1000-1499 Users $3.5
1500-1999 Users $3.25
2000-2999 Users $3
License Price
1-100 employees $499
101-500 employees $999
501-1000 employees $1499
1001-1500 employees $1999
1501-2000 employees $2499
2001-3000 employees $2999
3001-5000 employees $3999
5001-7500 employees $4999
7501-10,000 employees $5999
10,001-15,000 employees $6999
15,001-20,000 employees $7999
20,001 + Contact Us $0.0
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Workplace disagreements are inevitable, but constructive conflict resolution can strengthen communication, relationships, and teamwork. This practical course teaches employees and leaders how to identify sources of conflict, listen actively, communicate without blame, and work toward shared solutions. Real-world examples help participants handle difficult conversations calmly, develop action plans, and know when neutral mediation may be appropriate.

What you will learn
  • Understanding the nature and causes of workplace conflict
  • Common ineffective conflict strategies—and why they fail
  • Recognizing the benefits of constructive conflict resolution
  • Step-by-step techniques for resolving conflict collaboratively
  • How to acknowledge conflict professionally and calmly
  • Focusing on shared goals to foster teamwork and understanding
  • Practicing active listening and empathy during disagreements
  • Using “I” statements to communicate effectively without blame
  • Strategies for mutual understanding and solution-building
  • Creating action plans and following up on resolutions
  • When and how to use neutral mediation to resolve persistent issues
  • Promoting a workplace culture built on respect, communication, and trust
Products Specifications
Formats Available DVD, USB, On Demand Streaming, ONLINE, SCORM or MP4
Duration 14 min
Supporting Materials PDF support materials and quiz; completion tracking for Online/SCORM
Language English
Product Categories
Communication
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