DVD Training Videos

Customer Service Gone Viral

These days customers are making their buying decisions based on reviews they see online. This new kind of customer feedback puts service providers in a very vulnerable position, but there is something you can do about it.

Duration 15 min
License Price
DVD 1 - Week Rental $395
Quantity Price
50 Users $11.50
51-75 Users $10.25
76-100 Users $9.50
101-150 Users $9.00
151-250 Users $8.25
251-500 Users $7.75
501-750 Users $7.00
751-1000 Users $6.50
1001-2500 Users $6.00
2501-5000 Users $5.25
5001-7500 Users $4.50
7501-10000 Users $4.00
Quantity Price
50 users $11.50
51-75 users $10.25
76-100 users $9.50
101-150 users $9.00
151-250 users $8.25
251-500 users $7.75
501-750 users $7.00
751-1000 users $6.50
1001-2500 users $6.00
2501-5000 users $5.25
5001-7500 users $4.50
7501-10000 users $4.00
PRICE:  $0.00

It used to be that when someone received bad service, they told a friend. Now they tell the world.

It's unavoidable. Every aspect of our business is now being scrutinized and every action has a chance of being recorded, reviewed, and presented to anyone with internet access. It's only natural, then, that customers are now using this information to make their buying decisions, basing them on what they see and read online.

This new kind of customer feedback puts service providers in a potentially vulnerable position, but you're not helpless. There is something you can do about it.

The "Customer Service Gone Viral" program shows how to avoid customer service problems that lead to disappointment, unflattering reviews, and negative feedback. Our video's host will guide you through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants, and blog posts. And each problem is followed by an actionable, practical, real world solution.

This program not only shows you how to avoid becoming an embarrassing internet sensation and demonstrating how to provide customer service that will be the foundation for rave reviews.

Lessons include:

  1. Avoid Taking Short Cuts
  2. Give your Full Attention
  3. Listen Actively
  4. Take responsibility
  5. Deliver Service on Time
  6. Focus on Solutions
Products Specifications
Formats Available DVD, USB, On Demand Streaming, ONLINE, SCORM
Duration 15 min
Supporting Materials Leader's Guide (32 page PDF), Participant Workbook (17 page PDF), PowerPoint Presentation (27 page PPT)
Language English
Languages Available English, Spanish
Product Categories
Customer Service