DVD Training Videos


Categories
Customer Service - Make It Easy!

Too many customers these days are frustrated and headed for the door. What they need is service that's efficient and painless, with minimal effort on their part; in other words, customer service made easy.

Duration 18 min
?
?
License Price
DVD 1 - Week Rental $395
Quantity Price
50 Users $11.50
51-75 Users $10.25
76-100 Users $9.50
101-150 Users $9.00
151-250 Users $8.25
251-500 Users $7.75
501-750 Users $7.00
751-1000 Users $6.50
1001-2500 Users $6.00
2501-5000 Users $5.25
5001-7500 Users $4.50
7501-10000 Users $4.00
PRICE:  $0.00
Learn how to easily build customer loyalty!

Many customers these days are not happy with the service they're receiving. They're angry, frustrated and headed for the door. So what do they want?

First, they want service that's efficient and painless. Most of all, they don't want to do the work, so you need to. And that will make customer service easy.

This video training program will help you deliver just that. 'Customer Service: Make It Easy!' emphasizes 4 basic customer service concepts:

  • Acknowledge
  • Observe
  • Listen
  • Act

To be effective, these concepts must be used together, consistently.

First, you'll see how frustrating it is for customers when these concepts are forgotten. Then you'll see how to make the customer experience easier. Throughout the program, you will consider, 'Am I making it easier'or harder'for my customers?' If you remember to use the concepts demonstrated in this program, you will make it easier.

So start building customer loyalty today!

Products Specifications
Formats Available DVD, USB, On Demand Streaming, ONLINE
Duration 18 min
Supporting Materials Leader's Guide (32 page PDF), Participant Workbook (17 page PDF), PowerPoint Presentation (32 page PPT)
Language English
Languages Available English
Product Categories
Customer Service