The Global Combo package provides you a comprehensive understanding of communication and negotiation techniques when doing business internationally or dealing with clients and partners in different cultures around the world. The series of these three video training programs are full of impact to help customer service teams understand the value of proper communications in a verity of customer situations, to help your business prosper in today's increasingly global business environment by understanding cultural differences and influences on selling and negotiating business deals globally.

Cross Cultural Communication portrays a cultural diversity customer service scenario, in which a service representative receives a call from a customer from another culture. She speaks quickly and uses slang, frustrating the client; she is impatient with the client's accent and English, and belittles her, and eventually loses the customer. The video then shows the same customer service agent, approaching the same situation differently, adapting to the customer's unique needs. She speaks slowly, clearly, and properly and when the client uses unfamiliar words, she seeks to reframe her words. Despite being challenged by the communication difficulties, she takes personal responsibility, finds a solution, and ultimately triumphs with yet another happy customer.

Intercultural Communication is a vital skill for anyone working across countries or continents. The second video in this series (International Communication) helps US businesses that while they realize the importance of establishing presence and influence beyond national borders, they need to recognize that language barriers are not the only challenge facing global communications. Intercultural communication is one of the major concepts in international business that seeks to identify, understand and adapt to communication disparities across different cultures. Since each culture has its distinct aspects, intercultural communication can be the cause of conflict and disorder. Intercultural Communication is a complete training program to help your people avoid misunderstandings and communicate more effectively with other cultures. Learn to appreciate, adjust to, and work or study in different cultures, with this intercultural communication course.

International Negotiating is the fulcrum of commercial transactions. Successful Deal-Making in Global Business unveils all the secrets of doing deals effectively with other cultures. Negotiation skills are important in both informal day-to-day interactions and formal transactions such as negotiating conditions of sale, lease, service delivery, and other legal contracts. Good negotiations contribute significantly to business success, as they: help you build better relationships.What happens if the merchandise is damaged during transportation? What inspections or authorization paperwork is necessary? When will payment be made, in which currency and by what date? What, if anything, will the packaging consist of? What are the regulations related to importing and exporting the product, in all countries involved with the transaction? Negotiation is where these and numerous other questions should be answered.This training video helps you understand and learn more about negotiating (give and take) process between two or more parties (each with its own aims, needs, and viewpoints) seeking to discover a common ground and reach an agreement to settle a matter of mutual concern or resolve a conflict.

This Diversity Collection Includes: