• Understand artificial intelligence and how to make informed choices about its use.
• Recognize ways to transform poor workplace behavior into exemplary conduct.
• Apply common sense and critical thinking in workplace decisions.
• Improve customer service practices and standards.
• Understand the components of emotional intelligence.

• Develop employee handbooks, job descriptions, and procedure guides using provided templates.
• Recognize the value of neurodivergent employees and people with disabilities.
• Improve job candidate interviewing and employee orientation practices.
• Build constructive teamwork and conduct brief, effective meetings.
• Understand the importance of safety training and the benefits of remote work.

Artificial Intelligence

1. AI Technology: Overview (23:54)
2. AI Technology: Business Tools (23:38)
3. AI Technology: Business Transformation (23:32)

Behavior

1. Adapting to Change (4:00)
2. Confident or Arrogant (4:30)
3. Habits that Impact Work (5:25)
4. Jealousy at Work (4:30)
5. Mistakes are Valuable Teachers (4:10)
6. Overcoming Procrastination (5:57)
7. Stop Being Easily Offended (4:00)
8. Truth about Deception in Business (4:00)
9. Truth about Deception and You (4:00)
10. Turning Apathy into Proactivity (6:45)
11. The Unfortunate Effects of Anger (20:10)
12. The Unfortunate Effects of Fear (22:50)
13. The Unfortunate Effects of Lies (18:55)
14. Vengeful Games at Work (4:40)

Bullying | Discrimination | Harassment

1. Bully in the Workplace (5:50)
2. Discipline in the Workplace (5:35)
3. Gossip (if walls could talk) (5:45)
4. Gossip Impacts the Team (6:15)
5. Harassment Exposed (16:54)
6. Harassment Prevention (5:00)
7. Many Faces of Harassment and Discrimination (20:00)

Communication

1. Cell Phones: Avoiding Health Dangers (5:15)
2. Cell Phones: Manners Vs Rudeness (5:20)
3. Cell Phones: The Workplace and Driving (5:11)

Customer Service

1. Communicating Effectively (4:30)
2. Customer Service: Communication (4:20)
3. Customer Service: Difficult Customers (5:25)
4. Customer Service: How to Excel (5:00)
5. Customer Service: Reasons to Excel (3:50)
6. Customer Service: Skills Required (5:40)
7. Email Effectiveness (5:00)
8. Excellence in Customer Service (13:20)

Emotional Intelligence

1. Emotional Intelligence Equals Success (4:25)
2. Empathy Muscle (4:00)
3. Mastery of Self-Awareness (4:00)
4. Need for Common Sense and Critical Thinking (23:00)
5. Qualities of a Great Employee (3:00)
6. Right Attitude, Right Results (27:50)
7. Strategic Thinker (4:00)
8. Two-Minute Mental Break (4:00)
9. A Workplace Free of Negativity (4:00)

Employee Handbook

1. Easy to Assemble Employee Manual (28:03)

Environment

1. Go Green at Work (7:05)

Equal Opportunity

1. Disability without Borders (8:10)
2. Mentoring Veterans (4:00)
3. Neurodiversity (22:40)

Interviewing | Orientation

1. Interviewing: Cover Letter and Resume (5:05)
2. Interviewing Job Candidates (5:20)
3. Interviewing Tips (4:00)
4. Orientation for Leaders (5:35)
5. Orientation for New Hires (6:00)

Management

1. Essential to the Team (15:30)
2. First-Time Manager Tips (7:12)
3. Healthy Workplace (4:50)
4. Organization Culture for Learning (2:35)
5. Organizing your Workspace (6:50)
6. Tech Leadership Code of Success (3:35)

Meetings

1. Meetings: Agenda and Minutes (5:00)
2. Meetings: Concise and Productive (4:30)
3. Meetings: The When and Why (4:00)

Mental Wellness

1. The Chance of Being Positive (3:35)
2. Compassion Fatigue (5:25)
3. Coping with Loss (21:45)
4. The Endless Cycle of Substance Abuse (10:15)
5. Inspiration to Exercise (2:00)
6. Overcoming Anxiety and Depression (8:45)
7. Post-Traumatic Stress Disorder (6:35)
8. Preventing the Temptation of Suicide (13:50)
9. Support your Sleep (7:00)
10. Worry Less (4:00)
11. Worry Management (4:00)

Safety

1. Cyber Security (4:50)
2. Ergonomics in your Office (6:30)
3. Ergonomics at your Workstation (6:35)
4. Safety Awareness in the Office (4:00)
5. Safety Awareness in the Warehouse (4:00)
6. Safety from Home to Work (5:10)
7. Safety in the Workplace (3:40)
8. Workplace Violence Trilogy (6:40)

Three-Minute Solutions

1. 3-in-1: Complaining (3:00)
2. 3-in-1: Constructive Feedback (3:00)
3. 3-in-1: Constructive Words (3:00)
4. 3-in-1: Cultural Awareness (3:00)
5. 3-in-1: Fun at Work (3:00)
6. 3-in-1: Office Politics (3:00)
7. 3-in-1: Starting the Workday (3:00)
8. 3-in-1: Time, Security, Knowledge (3:00)

Working Remotely

1. Working Remotely: Pros, Cons, Risks (5:35)
2. Working Remotely: Organize your Office (11:25)
3. Working Remotely: Policies-Agreements (9:00)
4. Working Remotely: Professional Tips (3:00)
5. Working Remotely: Pandemic Safety (8:25)
6. Working Remotely: Office on the Move (4:10)