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So Help Me - Employee Edition

This program illustrates realistic customer service problems in a variety of situations that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee.

Duration 15 min
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License Price
DVD 1 - Week Rental $395
Quantity Price
50 Users $11.50
51-75 Users $10.25
76-100 Users $9.50
101-150 Users $9.00
151-250 Users $8.25
251-500 Users $7.75
501-750 Users $7.00
751-1000 Users $6.50
1001-2500 Users $6.00
2501-5000 Users $5.25
5001-7500 Users $4.50
7501-10000 Users $4.00
PRICE:  $0.00

What do customers value most in customer service? Solving their problems.

Research shows that handling customer service problems quickly and correctly will both retain and build customer loyalty. But customers whose issues are left unresolved leave and don't return.

This program illustrates realistic customer service problems that frustrate customers and employees alike. Unlike other programs, this video provides solutions that satisfy everyone, organizations included. These solutions include:

Working within policy to solve problems Helping customers outside your department Actively listening Treating every customer as your own, and Defining customer needs.

Viewers will see how to give the kind of service that turns dissatisfied people into devoted clients. As one customer service provider in the video says, "at the end of the day it makes me feel like I'm doing something useful. Instead of adding to people's frustrations, I'm actually helping them out."

Lessons include how to help your customers by:

  1. Working with policy to solve problems
  2. Taking them directly to what they need
  3. Making the effort to really listen
  4. Treating every customer as your own customer
  5. Helping each customer define their needs
Products Specifications
Formats Available DVD, USB, On Demand Streaming, ONLINE
Duration 15 min
Supporting Materials Leader's Guide (30 page PDF), Participant Workbook (18 page PDF), PowerPoint Presentation (20 page PPT)
Language English
Languages Available English, Spanish
Product Categories
Customer Service