Great customer service thrives in an environment where employees are encocuraged and supported.

It is well known that front-line service providers directly impact customer service. What is often overlooked is how the service provider's supervisor ultimately influences customer satisfaction.

"So Help ME - Supervisor Edition" takes a fresh look at customer service. Unlike other programs, it shows the direct connection between a supervisor's behavior and the way their employees treat customers.

This program demonstrates five supervisory behaviors that promote excellent service. Starting with "tell people what they're doing right," and "help employees find solutions," this training teaches leaders to focus on people, not numbers. A successful customer service team is led by a supervisor that empowers people to do their jobs.

Viewers will learn supervisory practices that ultimately produce excellent customer service. Your organization will not only have better service providers, but a more loyal and satisfied customer.

Lessons include: