Yes you do, and they want action!

Customer service is an active profession and in spite of attention to customer service across all industries, it seems to be getting worse.

With an over-emphasis on the superficial: the greeter at the door, the force smile, and the overused, "have a nice day!", organizations often missing what's missing: action!

Knowing your product or service and knowing your customer is not enough. Those things, only when coupled with following through on solutions to customer problems, result in useful action in an organization.

In this video we meet a new customer service provider. While at his first job, he receives an education from an unlikely group: a bowling team.

As a result of their actions, he learns six key customer service techniques that can be used in any business or organization, anywhere. And by the end of this engaging story, viewers will understand that, "Good service isn't about flowery words and pleasant smiles."

It's about actions.

In this lesson learn that customers what you to: