DVD Training Videos

You've Got Customers!

Watch this engaging story and learn why good service isn't about flowery words and pleasant smiles. It's about actions!

Duration 19 min
License Price
DVD 1 - Week Rental $395
Quantity Price
50 Users $11.50
51-75 Users $10.25
76-100 Users $9.50
101-150 Users $9.00
151-250 Users $8.25
251-500 Users $7.75
501-750 Users $7.00
751-1000 Users $6.50
1001-2500 Users $6.00
2501-5000 Users $5.25
5001-7500 Users $4.50
7501-10000 Users $4.00
Quantity Price
50 users $11.50
51-75 users $10.25
76-100 users $9.50
101-150 users $9.00
151-250 users $8.25
251-500 users $7.75
501-750 users $7.00
751-1000 users $6.50
1001-2500 users $6.00
2501-5000 users $5.25
5001-7500 users $4.50
7501-10000 users $4.00
PRICE:  $0.00

Yes you do, and they want action!

Customer service is an active profession and in spite of attention to customer service across all industries, it seems to be getting worse.

With an over-emphasis on the superficial: the greeter at the door, the force smile, and the overused, "have a nice day!", organizations often missing what's missing: action!

Knowing your product or service and knowing your customer is not enough. Those things, only when coupled with following through on solutions to customer problems, result in useful action in an organization.

In this video we meet a new customer service provider. While at his first job, he receives an education from an unlikely group: a bowling team.

As a result of their actions, he learns six key customer service techniques that can be used in any business or organization, anywhere. And by the end of this engaging story, viewers will understand that, "Good service isn't about flowery words and pleasant smiles."

It's about actions.

In this lesson learn that customers what you to:

  1. Be honest ' they just want to hear the truth
  2. Listen before you sell
  3. Follow through on requests
  4. Take initiative to solve problems
  5. Know your product
  6. Look for sales opportunities ' both you and your customer will benefit
Products Specifications
Formats Available DVD, USB, On Demand Streaming, ONLINE, SCORM
Duration 19 min
Supporting Materials Leader's Guide (30 page PDF), PowerPoint Presentation (21 page PPT)
Language English
Languages Available English, Spanish
Product Categories
Customer Service